SupportBee MCP server

Read SupportBee tickets, replies and reports; reply, comment, label, assign and archive tickets. Hosted by usefulapi: connect it to Claude, ChatGPT, Cursor or any MCP client.

Connect SupportBee50 free tool calls a month

What can I ask?

Turn on the SupportBee connector, then ask in plain words. The AI picks the tools.

What you can do with SupportBee in Claude and ChatGPT

For support teams who work a shared inbox in SupportBee.

Find tickets by assignee, label, requester or text

The AI lists tickets with filters for assignee, team, label, requester and dates, or searches subject, body and requester text, and summarizes what is open.

Read a ticket with its replies, comments and history

The AI reads the ticket, the public replies, the internal comments and the audit trail of assignments, label changes and archiving.

Check ticket counts and first response time

The AI reads report data points over time for tickets, replies or average first response time, for one agent, team or label.

Reply to a ticket or add an internal comment

The AI sends a public reply by email to the requester, or adds a comment that only agents see. It can reuse a canned reply.

Changes data

Add or remove labels, assign or archive tickets

The AI adds or removes labels, assigns a ticket to one agent or one team, and archives a ticket so it leaves the open inbox.

Changes data

Find a canned reply for a ticket

The AI lists the canned replies (snippets) with name, tags and text and picks one that fits the ticket you describe.

How do I connect SupportBee?

Before you connect

The login page asks for your SupportBee company and SupportBee API token.

The company is the first part of your desk address (acme for acme.supportbee.com). Find the API token in SupportBee under your profile menu → API Token; it acts with that user's permissions, so a dedicated agent makes its activity easy to track. A reply you send through this server is e-mailed to the customer. Your token is used only to call the SupportBee API on your behalf; it is never shown to anyone.

Claude claude.ai · Desktop

  1. Open Customize → Connectors, then click + Add → Add custom connector.
  2. Enter the name SupportBee and this URL, then click Add:
    https://supportbee.usefulapi.io/mcp
  3. Claude opens the login page: enter your SupportBee company and SupportBee API token.
  4. In a chat, click + → Connectors and turn on SupportBee.

Team and Enterprise: an Owner adds the connector for the organization first.

ChatGPT chatgpt.com

  1. Open Plugins, click +, then Add custom MCP server.
  2. Enter the name SupportBee and this URL, choose OAuth as the authentication, confirm the warning and create it:
    https://supportbee.usefulapi.io/mcp
  3. ChatGPT opens the login page: enter your SupportBee company and SupportBee API token.
  4. In Plugins, install SupportBee, then choose it in a chat.

No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.

Claude Code

Run this command, then run /mcp in Claude Code to log in:

claude mcp add --transport http supportbee https://supportbee.usefulapi.io/mcp

Cursor

Add to Cursor or add this to ~/.cursor/mcp.json:

{
  "mcpServers": {
    "supportbee": {
      "url": "https://supportbee.usefulapi.io/mcp"
    }
  }
}

VS Code

Add to VS Code or add this to .vscode/mcp.json:

{
  "servers": {
    "supportbee": {
      "type": "http",
      "url": "https://supportbee.usefulapi.io/mcp"
    }
  }
}

Codex

Run these commands. The second one opens the login page:

codex mcp add supportbee --url https://supportbee.usefulapi.io/mcp
codex mcp login supportbee

Other clients

Windsurf, Cline, Zed and other MCP clients: add this URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser.

https://supportbee.usefulapi.io/mcp

Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your SupportBee company and SupportBee API token. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.

Pricing

PlanPriceLimit
Free$050 tool calls / month
Proper company$9/mo · $90/yr10,000 tool calls / month
Pro+per company$39/mo · $390/yr100,000 tool calls / month

Each paid plan covers this SupportBee server only. Ask your AI to run supportbee_upgrade and choose Pro or Pro+, billed monthly or yearly (it returns a Stripe Checkout link). If you already have Pro, ask to change it to Pro+. The change requires your confirmation, keeps your billing interval and charges the price difference for the rest of the period immediately. Cancel any time with supportbee_cancel_subscription: your paid plan continues to the end of the paid period, with no refund for the current period, and asking to resume the same plan with supportbee_upgrade before then undoes the cancel. Or write to support@usefulapi.io.

Tools 26

Show all 26 tools (the AI picks them for you)

Read only · 14

  • List ticketssupportbee_list_tickets
    List tickets of the shared inbox, newest activity first, with filters (assignee, team, label, requester, dates, spam/trash/archived). By default archived, spam and trashed tickets are left out. Each ticket has id, subject, labels, requester, assignee, replies_count, comments_count, unanswered, archived and the first message text (cut). With total_only=true only the number of matching tickets comes back.
  • Search ticketssupportbee_search_tickets
    Full-text search over tickets (subject, body, requester) with SupportBee's search syntax, newest activity first. Spam and trash are excluded unless asked.
  • Get a ticketsupportbee_get_ticket
    One ticket with subject, requester, labels, assignees, state and the first message text. Replies and comments are separate calls.
  • List the replies of a ticketsupportbee_list_replies
    The public replies (the conversation with the customer) of a ticket, oldest first, as text.
  • Get one reply of a ticketsupportbee_get_reply
    One reply of a ticket (text, replier, cc/bcc).
  • List the internal comments of a ticketsupportbee_list_comments
    The internal comments (visible to agents only, never e-mailed) of a ticket, oldest first, as text.
  • Get the audit trail of a ticketsupportbee_get_ticket_audit
    What happened to a ticket and who did it (assignments, label changes, replies, archiving) with timestamps.
  • List labelssupportbee_list_labels
    All custom labels of the company (name and color). Use a label name with supportbee_add_label or the label filter.
  • List teamssupportbee_list_teams
    The teams of the company (id, name), optionally only those that have users in them, or only the token user's teams.
  • List userssupportbee_list_users
    The agents, admins and collaborators of the desk (id, name, e-mail, role, teams), or customer groups. Use the id as assigned_user or user_id.
  • Get a usersupportbee_get_user
    One user or customer with role, teams, ticket counts and a few of their recent tickets.
  • List snippetssupportbee_list_snippets
    The canned replies (snippets) of the company: name, tags and text, to reuse in a reply.
  • List forwarding addressessupportbee_list_forwarding_addresses
    The support e-mail addresses (forwarding addresses) of the desk: id, name, the address tickets arrive at and the from address.
  • Get a reportsupportbee_get_report
    A report as time-series data points (value, timestamp): tickets_count, replies_count or avg_first_response_time, optionally for one agent, team or label. Needs an admin token.

Changes data · 8

  • Reply to a ticket (sends an e-mail)supportbee_reply_to_ticket
    WRITE: SENDS AN E-MAIL to the customer. Posts a public reply on ONE ticket; SupportBee e-mails it to the ticket's requester and to the cc/bcc addresses you list (at most 10 addresses in total). It cannot be recalled. The reply comes from the token's user. For a note only your team sees, use supportbee_add_comment.
  • Add an internal comment to a ticketsupportbee_add_comment
    WRITE: adds an internal comment to a ticket. Comments are visible to your agents only and are never e-mailed to the customer.
  • Add a label to a ticketsupportbee_add_label
    WRITE: adds an existing label to a ticket (404 if the label does not exist; names come from supportbee_list_labels). Safe to repeat.
  • Remove a label from a ticketsupportbee_remove_label
    WRITE: removes a label from a ticket (the label itself stays; 404 if the ticket does not have it).
  • Assign a ticket to a user or a teamsupportbee_assign_ticket
    WRITE: assigns a ticket to ONE agent (user_id) or ONE team (team_id), not both. A ticket that belongs to a team can only go to a member of that team; assigning to another team removes the user assignee. The customer is not e-mailed (SupportBee may notify the assigned agent).
  • Remove the user or team assignment of a ticketsupportbee_unassign_ticket
    WRITE: clears the user assignee or the team assignee of a ticket.
  • Archive or un-archive a ticketsupportbee_set_ticket_archived
    WRITE: archives a ticket (archived=true, it leaves the open inbox) or moves it back (archived=false). Nothing is deleted or sent. POST/DELETE /tickets/{id}/archive.
  • Mark a ticket answered or unansweredsupportbee_set_ticket_answered
    WRITE: marks a ticket as answered (answered=true) or unanswered (answered=false) without sending anything. POST/DELETE /tickets/{id}/answered.

Your usefulapi plan · 4

  • Usage status (free-tier meter)supportbee_usage_status
    Report the caller's current usage: the plan, calls used this month, the limit of the plan (the free monthly cap or the Pro fair use limit), remaining, and whether the limit is reached. Read-only; does not count against the meter.
  • Request a missing featuresupportbee_request_feature
    Tell usefulapi that the user needs something the SupportBee tools cannot do yet (a missing tool, field or filter). Call it only when the user asks for something none of the tools can do, and tell the user that you send the request. Do not call it for errors or for normal requests. Do not include personal data, credentials or customer records. Stored with the product name and the client type (for example Claude or Cursor), without the user's account. At most 5 requests per day. Does not count against the meter.
  • Upgrade to Pro or Pro+supportbee_upgrade
    Get a paid plan for SupportBee (the free tier caps monthly usage). Pro: 10,000 tool calls a month, for normal use — plan "monthly" ($9/month) or "yearly" ($90/year, 2 months free). Pro+: 100,000 tool calls a month, for automations and heavy use — plan "plus" ($39/month) or "plus_yearly" ($390/year). Without a plan it returns both Pro and Pro+, each with a payment link, for the user to choose; with a plan, one link. An existing Pro subscription changes to Pro+ in place: call without confirm first, as the reply states the exact charge for this account (the price difference for the rest of the period, or in a free Pro trial the full Pro+ price, as the trial ends); then call with confirm: true. Cancel any time: the plan then runs to the end of the paid period, so it also suits a one-time job. A link opens Stripe Checkout in the browser; after payment the account upgrades automatically. Does not count against the meter.
  • Cancel the Pro subscriptionsupportbee_cancel_subscription
    Cancel the caller's SupportBee Pro subscription at the end of the paid period (no refund for the current period; Pro continues until then, then the free tier applies). Requires confirm: true. Run supportbee_upgrade later to undo the cancel before the period ends. Does not count against the meter.

FAQ

What can I do with SupportBee in Claude or ChatGPT?

Find tickets by assignee, label, requester or text. Read a ticket with its replies, comments and history. Check ticket counts and first response time. Reply to a ticket or add an internal comment. Add or remove labels, assign or archive tickets. Find a canned reply for a ticket. See what you can do for the details.

Is this an official SupportBee product?

No. usefulapi is an independent service. It is not affiliated with or endorsed by SupportBee. The server calls the SupportBee API with your own SupportBee access, so it sees only the data that your account can see.

Can I connect SupportBee to Claude or ChatGPT?

Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.

What do I need to connect?

The login page asks for your SupportBee company and SupportBee API token. See Before you connect for where to find them.

Do I put my SupportBee key or an Authorization header in the client config?

No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your SupportBee company and SupportBee API token. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.

How do you keep my SupportBee credentials?

The login stores them encrypted in the authorization grant of your connection. The server uses them to call the SupportBee API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in SupportBee.

Can the AI change my SupportBee data?

Yes, if you approve it. 8 of the 22 SupportBee tools can create or change data. The other 14 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.

What does it cost?

The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with 10,000 tool calls / month. Pro+ costs $39/mo or $390/yr, with 100,000 tool calls / month. Each subscription covers this SupportBee server only. Cancel any time: your paid plan then runs to the end of the paid period. Run supportbee_usage_status to see how many calls you used.

How do I subscribe or cancel?

Ask the AI to run supportbee_upgrade and choose Pro or Pro+, billed monthly or yearly: it returns a Stripe Checkout link. If you already have Pro, ask to change it to Pro+. After you confirm, your existing subscription changes in place, keeps its billing interval and charges the price difference for the rest of the period immediately. To cancel, run supportbee_cancel_subscription. Your paid plan continues to the end of the paid period.

What if a SupportBee tool that I need is missing?

Tell the AI what you wanted to do. It can send the request with supportbee_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.

Which AI clients can I use?

Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.

This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.

Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.

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