Atera MCP server

Check devices, alerts and tickets in Atera, and open tickets, comment or resolve alerts. Hosted by usefulapi: connect it to Claude, ChatGPT, Cursor or any MCP client.

Connect Atera50 free tool calls a month

What can I ask?

Turn on the Atera connector, then ask in plain words. The AI picks the tools.

List my devices with their current connection status and customer details.
Show open tickets with their priorities and assigned staff.
Show the open monitoring alerts with their severity and affected devices.
Show my open tickets with their assigned staff and latest comments.

What you can do with Atera in Claude and ChatGPT

For IT support teams and managed service providers who run client devices and tickets in Atera.

Check which devices are offline or need patches

The AI lists agents (devices) with online status and last seen, for all customers or one, and lists the missing or installed patches of a device.

Review open monitoring alerts

The AI lists alerts (disk, CPU, availability, hardware) with severity, device, customer and linked ticket. It can filter by status.

Review open tickets and read their threads

The AI lists tickets by customer or status with priority, technician and SLA durations, and reads the comment thread of one ticket.

Check the hours logged on tickets

The AI reads the time entries on a ticket: technician, start and end, billable, on-site and rate. You can use it to prepare billing.

Open a ticket or update one

The AI opens a helpdesk ticket for an existing or new contact, or changes a ticket's title, status, type, priority, impact or technician.

Changes data

Comment on a ticket or resolve an alert

The AI adds a reply or an internal note to a ticket, or marks a monitoring alert as resolved.

Changes data

How do I connect Atera?

Before you connect

The login page asks for your Atera API key.

Find it in Atera → Admin → Data management → API. Either the legacy short key or the newer JWT key works (we detect which). The key is account-wide; this server only reads data and writes tickets, comments, contacts and alert resolutions — it never deletes anything or runs scripts on devices. Your key is used only to call the Atera API on your behalf and to derive a private account id; it is never shown to anyone.

Claude claude.ai · Desktop

Open Customize → Connectors, then click + Add → Add custom connector.
Enter the name Atera and this URL, then click Add:
https://atera.usefulapi.io/mcp
Claude opens the login page: enter your Atera API key.
In a chat, click + → Connectors and turn on Atera.

Team and Enterprise: an Owner adds the connector for the organization first.

ChatGPT chatgpt.com

Open Plugins, click +, then Add custom MCP server.
Enter the name Atera and this URL, choose OAuth as the authentication, confirm the warning and create it:
https://atera.usefulapi.io/mcp
ChatGPT opens the login page: enter your Atera API key.
In Plugins, install Atera, then choose it in a chat.

No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.

Claude Code

Run this command, then run /mcp in Claude Code to log in:

claude mcp add --transport http atera https://atera.usefulapi.io/mcp

Cursor

Add to Cursor or add this to ~/.cursor/mcp.json:

{
  "mcpServers": {
    "atera": {
      "url": "https://atera.usefulapi.io/mcp"
    }
  }
}

VS Code

Add to VS Code or add this to .vscode/mcp.json:

{
  "servers": {
    "atera": {
      "type": "http",
      "url": "https://atera.usefulapi.io/mcp"
    }
  }
}

Codex

Run these commands. The second one opens the login page:

codex mcp add atera --url https://atera.usefulapi.io/mcp

codex mcp login atera

Other clients

Windsurf, Cline, Zed and other MCP clients: add this URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser.

https://atera.usefulapi.io/mcp

Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Atera API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.

Pricing

Plan	Price	Limit
Free	$0	50 tool calls / month
Proper user	$9/mo · $90/yr	10,000 tool calls / month
Pro+per user	$39/mo · $390/yr	100,000 tool calls / month

Each paid plan covers this Atera server only. Ask your AI to run atera_upgrade and choose Pro or Pro+, billed monthly or yearly (it returns a Stripe Checkout link). If you already have Pro, ask to change it to Pro+. The change requires your confirmation, keeps your billing interval and charges the price difference for the rest of the period immediately. Cancel any time with atera_cancel_subscription: your paid plan continues to the end of the paid period, with no refund for the current period, and asking to resume the same plan with atera_upgrade before then undoes the cancel. Or write to support@usefulapi.io.

Tools 24

Show all 24 tools (the AI picks them for you)

Read only · 15

Get the accountatera_get_account
Fetch the Atera account this key belongs to — company name, plan, country and timezone. A cheap way to confirm the key works.
List customersatera_list_customers
List the customers (client companies) managed in Atera, paginated.
Get one customeratera_get_customer
Fetch a single customer by id — address, domain, phone, notes.
List agents (devices)atera_list_agents
List Atera agents — the managed machines — with online status, last seen, OS, hardware and logged-in user. Pass customer_id to list only one customer's devices.
Get one agent (device)atera_get_agent
Fetch a single agent by its AgentID — full device inventory, online status, IPs, OS build and last reboot.
Find agents by machine nameatera_find_agents_by_machine
Find the agent(s) installed on a machine by its machine name, e.g. DESKTOP-4F2K9.
Get an agent's patchesatera_get_agent_patches
List the Windows/OS patches on one device — either those still AVAILABLE (missing) or those already INSTALLED. Takes the device's DeviceGuid (from atera_list_agents / atera_get_agent), not the AgentID.
List alertsatera_list_alerts
List monitoring alerts (disk, CPU, availability, hardware...) with severity, device, customer and linked ticket. Filter by status.
List ticketsatera_list_tickets
List helpdesk tickets with priority, status, type, end user, technician, SLA durations and last comments. Filter by customer and/or status.
Get one ticketatera_get_ticket
Fetch a single ticket by its TicketID.
List a ticket's commentsatera_list_ticket_comments
List the comment thread on one ticket — end-user and technician replies, with internal notes flagged.
List a ticket's work hoursatera_list_ticket_work_hours
List the time entries logged on one ticket — technician, start/end, billable, on-site, rate.
List contactsatera_list_contacts
List end-user contacts, optionally searching by whole or partial email or phone number.
List contractsatera_list_contracts
List service contracts (retainer, block hours, hourly, remote monitoring...) with their rates and billing periods. Pass customer_id for one customer's contracts.
List knowledge-base articlesatera_list_kb_articles
List knowledge-base articles with their product, keywords, section, category and ratings.

Changes data · 5

Create a ticketatera_create_ticket
Open a new helpdesk ticket. Give either end_user_id (an existing contact's EndUserID) or all of end_user_first_name, end_user_last_name and end_user_email to create a new contact with it.
Update a ticketatera_update_ticket
Change a ticket's title, status, type, priority, impact or assigned technician. Only the fields you pass are sent.
Comment on a ticketatera_add_ticket_comment
Add a comment to a ticket, either as a technician (technician_id, with is_internal=true for a private note or false for a reply the end user sees) or on behalf of an end user (enduser_id).
Create a contactatera_create_contact
Create a new end-user contact under an existing customer (give customer_id or customer_name).
Resolve an alertatera_resolve_alert
Mark one monitoring alert as resolved. If the underlying condition persists, Atera raises it again on the next check.

Your usefulapi plan · 4

Usage status (free-tier meter)atera_usage_status
Report the caller's current usage: the plan, calls used this month, the limit of the plan (the free monthly cap or the Pro fair use limit), remaining, and whether the limit is reached. Read-only; does not count against the meter.
Request a missing featureatera_request_feature
Tell usefulapi that the user needs something the Atera tools cannot do yet (a missing tool, field or filter). Call it only when the user asks for something none of the tools can do, and tell the user that you send the request. Do not call it for errors or for normal requests. Do not include personal data, credentials or customer records. Stored with the product name and the client type (for example Claude or Cursor), without the user's account. At most 5 requests per day. Does not count against the meter.
Upgrade to Pro or Pro+atera_upgrade
Get a paid plan for Atera (the free tier caps monthly usage). Pro: 10,000 tool calls a month, for normal use — plan "monthly" ($9/month) or "yearly" ($90/year, 2 months free). Pro+: 100,000 tool calls a month, for automations and heavy use — plan "plus" ($39/month) or "plus_yearly" ($390/year). Without a plan it returns both Pro and Pro+, each with a payment link, for the user to choose; with a plan, one link. An existing Pro subscription changes to Pro+ in place: call without confirm first, as the reply states the exact charge for this account (the price difference for the rest of the period, or in a free Pro trial the full Pro+ price, as the trial ends); then call with confirm: true. Cancel any time: the plan then runs to the end of the paid period, so it also suits a one-time job. A link opens Stripe Checkout in the browser; after payment the account upgrades automatically. Does not count against the meter.
Cancel the Pro subscriptionatera_cancel_subscription
Cancel the caller's Atera Pro subscription at the end of the paid period (no refund for the current period; Pro continues until then, then the free tier applies). Requires confirm: true. Run atera_upgrade later to undo the cancel before the period ends. Does not count against the meter.

FAQ

What can I do with Atera in Claude or ChatGPT?

Check which devices are offline or need patches. Review open monitoring alerts. Review open tickets and read their threads. Check the hours logged on tickets. Open a ticket or update one. Comment on a ticket or resolve an alert. See what you can do for the details.

Is this an official Atera product?

No. usefulapi is an independent service. It is not affiliated with or endorsed by Atera. The server calls the Atera API with your own Atera access, so it sees only the data that your account can see.

Can I connect Atera to Claude or ChatGPT?

Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.

What do I need to connect?

The login page asks for your Atera API key. See Before you connect for where to find it.

Do I put my Atera key or an Authorization header in the client config?

No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Atera API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.

How do you keep my Atera credentials?

The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Atera API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Atera.

Can the AI change my Atera data?

Yes, if you approve it. 5 of the 20 Atera tools can create or change data. The other 15 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.

What does it cost?

The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with 10,000 tool calls / month. Pro+ costs $39/mo or $390/yr, with 100,000 tool calls / month. Each subscription covers this Atera server only. Cancel any time: your paid plan then runs to the end of the paid period. Run atera_usage_status to see how many calls you used.

How do I subscribe or cancel?

Ask the AI to run atera_upgrade and choose Pro or Pro+, billed monthly or yearly: it returns a Stripe Checkout link. If you already have Pro, ask to change it to Pro+. After you confirm, your existing subscription changes in place, keeps its billing interval and charges the price difference for the rest of the period immediately. To cancel, run atera_cancel_subscription. Your paid plan continues to the end of the paid period.

What if a Atera tool that I need is missing?

Tell the AI what you wanted to do. It can send the request with atera_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.

Which AI clients can I use?

Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.

This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.

Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.

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