Enchant MCP server

Work with Enchant help desk tickets: list, read, reply, add notes and labels, manage customers. Hosted by usefulapi: connect it to Claude, ChatGPT, Cursor or any MCP client.

Connect Enchant50 free tool calls a month

What can I ask?

Turn on the Enchant connector, then ask in plain words. The AI picks the tools.

Which help desk tickets are open and newest first?
Show the conversation on the latest open ticket from jane@example.com.
Which agents are on my help desk team, and what are their email addresses?
Add an internal note to my newest open ticket: waiting on the supplier.

What you can do with Enchant in Claude and ChatGPT

For support teams who answer customers in the Enchant help desk.

Find open or unassigned tickets

Lists tickets, newest first, filtered by state or assignee. Unassigned tickets can be selected too. Each result has a short summary.

Read the conversation on a ticket

Opens a ticket with its messages, which are replies and notes, and can add the customer, assignee, inbox and labels, so you can summarize it.

Reply to a customer or add an internal note

Sends a reply by email to the customer on a ticket, or adds an internal note that the customer does not see.

Changes data

Change a ticket's state, assignee, inbox or labels

Sets a ticket to open, hold or closed, changes its assignee or inbox, and adds or removes labels without touching the other labels.

Changes data

Create a ticket for a customer

Creates an email ticket for a customer, given by id or by contact email. A new customer is created if the email is not known. You can add the first message.

Changes data

Find a customer, or add or update one

Finds a customer by email or other contact, creates a customer, changes a name or summary, or adds a contact.

Changes data

How do I connect Enchant?

Before you connect

The login page asks for your Help desk identifier and API access token.

The identifier is the first part of your help desk address: acme for acme.enchant.com. For the token, install the API app in your help desk Settings → Apps and copy its access token. The API is available on paid Enchant plans. The token is used only to call the API on your behalf and to derive a private account id.

Claude claude.ai · Desktop

Open Customize → Connectors, then click + Add → Add custom connector.
Enter the name Enchant and this URL, then click Add:
https://enchant.usefulapi.io/mcp
Claude opens the login page: enter your Help desk identifier and API access token.
In a chat, click + → Connectors and turn on Enchant.

Team and Enterprise: an Owner adds the connector for the organization first.

ChatGPT chatgpt.com

Open Plugins, click +, then Add custom MCP server.
Enter the name Enchant and this URL, choose OAuth as the authentication, confirm the warning and create it:
https://enchant.usefulapi.io/mcp
ChatGPT opens the login page: enter your Help desk identifier and API access token.
In Plugins, install Enchant, then choose it in a chat.

No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.

Claude Code

Run this command, then run /mcp in Claude Code to log in:

claude mcp add --transport http enchant https://enchant.usefulapi.io/mcp

Cursor

Add to Cursor or add this to ~/.cursor/mcp.json:

{
  "mcpServers": {
    "enchant": {
      "url": "https://enchant.usefulapi.io/mcp"
    }
  }
}

VS Code

Add to VS Code or add this to .vscode/mcp.json:

{
  "servers": {
    "enchant": {
      "type": "http",
      "url": "https://enchant.usefulapi.io/mcp"
    }
  }
}

Codex

Run these commands. The second one opens the login page:

codex mcp add enchant --url https://enchant.usefulapi.io/mcp

codex mcp login enchant

Other clients

Windsurf, Cline, Zed and other MCP clients: add this URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser.

https://enchant.usefulapi.io/mcp

Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Help desk identifier and API access token. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.

Pricing

Plan	Price	Limit
Free	$0	50 tool calls / month
Proper user	$9/mo · $90/yr	10,000 tool calls / month
Pro+per user	$39/mo · $390/yr	100,000 tool calls / month

Each paid plan covers this Enchant server only. Ask your AI to run enchant_upgrade and choose Pro or Pro+, billed monthly or yearly (it returns a Stripe Checkout link). If you already have Pro, ask to change it to Pro+. The change requires your confirmation, keeps your billing interval and charges the price difference for the rest of the period immediately. Cancel any time with enchant_cancel_subscription: your paid plan continues to the end of the paid period, with no refund for the current period, and asking to resume the same plan with enchant_upgrade before then undoes the cancel. Or write to support@usefulapi.io.

Tools 20

Show all 20 tools (the AI picks them for you)

Read only · 6

List ticketsenchant_list_tickets
List and filter tickets (newest first by default). Enchant REST: GET /tickets. Use user_ids ["null"] for unassigned tickets. Each result has a short summary; use enchant_get_ticket for messages.
Get ticketenchant_get_ticket
Get one ticket by id. Embed related data with `embed`: messages (the conversation: replies and notes), customer, user, inbox, labels. Each embedded type costs 1 extra rate-limit credit.
List users (agents)enchant_list_users
List the help desk users (agents): id, name, email. Use the ids to assign tickets and to author replies and notes.
List customersenchant_list_customers
List customers, or find one by contact: set contact_type and contact_value (for example email + an address).
Get customerenchant_get_customer
Get one customer by id, with the contacts (emails, phones, Twitter names).
Get attachmentenchant_get_attachment
Get the metadata of an attachment (name, size, MIME type) by id; attachment ids appear in ticket messages.

Changes data · 10

Create ticketenchant_create_ticket
WRITE: create an email ticket. Give customer_id, or a customer (matched by contact email, created if new). Optionally add the customer's first message with body (needs the customer's email).
Update ticketenchant_update_ticket
WRITE: change a ticket: state (open, hold, closed), assignee, inbox, subject, spam or trash (not both true). label_ids REPLACES all labels (empty array clears them); use enchant_add_ticket_labels to keep existing ones.
Add labels to ticketenchant_add_ticket_labels
WRITE: add one or more labels to a ticket without changing its other labels.
Remove labels from ticketenchant_remove_ticket_labels
WRITE: remove one or more labels from a ticket; its other labels stay.
Reply to customerenchant_reply_to_ticket
WRITE: send an outbound reply on a ticket. This SENDS A REAL EMAIL to the customer address in `to`. Use enchant_add_note for an internal note. Enchant REST: POST /tickets/{id}/messages (type reply, direction out).
Add internal noteenchant_add_note
WRITE: add an internal note to a ticket (not sent to the customer). Enchant REST: POST /tickets/{id}/messages (type note).
Create customerenchant_create_customer
WRITE: create a customer with optional contacts (email, twitter, phone).
Update customerenchant_update_customer
WRITE: update a customer's name or summary. If `contacts` is given, it REPLACES the contact list; use enchant_add_customer_contact to add one.
Add customer contactenchant_add_customer_contact
WRITE: add one contact (email, twitter or phone) to a customer.
Delete customer contactenchant_delete_customer_contact
WRITE, DELETES DATA: remove one contact from a customer.

Your usefulapi plan · 4

Usage status (free-tier meter)enchant_usage_status
Report the caller's current usage: the plan, calls used this month, the limit of the plan (the free monthly cap or the Pro fair use limit), remaining, and whether the limit is reached. Read-only; does not count against the meter.
Request a missing featureenchant_request_feature
Tell usefulapi that the user needs something the Enchant tools cannot do yet (a missing tool, field or filter). Call it only when the user asks for something none of the tools can do, and tell the user that you send the request. Do not call it for errors or for normal requests. Do not include personal data, credentials or customer records. Stored with the product name and the client type (for example Claude or Cursor), without the user's account. At most 5 requests per day. Does not count against the meter.
Upgrade to Pro or Pro+enchant_upgrade
Get a paid plan for Enchant (the free tier caps monthly usage). Pro: 10,000 tool calls a month, for normal use — plan "monthly" ($9/month) or "yearly" ($90/year, 2 months free). Pro+: 100,000 tool calls a month, for automations and heavy use — plan "plus" ($39/month) or "plus_yearly" ($390/year). Without a plan it returns both Pro and Pro+, each with a payment link, for the user to choose; with a plan, one link. An existing Pro subscription changes to Pro+ in place: call without confirm first, as the reply states the exact charge for this account (the price difference for the rest of the period, or in a free Pro trial the full Pro+ price, as the trial ends); then call with confirm: true. Cancel any time: the plan then runs to the end of the paid period, so it also suits a one-time job. A link opens Stripe Checkout in the browser; after payment the account upgrades automatically. Does not count against the meter.
Cancel the Pro subscriptionenchant_cancel_subscription
Cancel the caller's Enchant Pro subscription at the end of the paid period (no refund for the current period; Pro continues until then, then the free tier applies). Requires confirm: true. Run enchant_upgrade later to undo the cancel before the period ends. Does not count against the meter.

FAQ

What can I do with Enchant in Claude or ChatGPT?

Find open or unassigned tickets. Read the conversation on a ticket. Reply to a customer or add an internal note. Change a ticket's state, assignee, inbox or labels. Create a ticket for a customer. Find a customer, or add or update one. See what you can do for the details.

Is this an official Enchant product?

No. usefulapi is an independent service. It is not affiliated with or endorsed by Enchant. The server calls the Enchant API with your own Enchant access, so it sees only the data that your account can see.

Can I connect Enchant to Claude or ChatGPT?

Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.

What do I need to connect?

The login page asks for your Help desk identifier and API access token. See Before you connect for where to find them.

Do I put my Enchant key or an Authorization header in the client config?

No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Help desk identifier and API access token. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.

How do you keep my Enchant credentials?

The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Enchant API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Enchant.

Can the AI change my Enchant data?

Yes, if you approve it. 10 of the 16 Enchant tools can create or change data. The other 6 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.

What does it cost?

The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with 10,000 tool calls / month. Pro+ costs $39/mo or $390/yr, with 100,000 tool calls / month. Each subscription covers this Enchant server only. Cancel any time: your paid plan then runs to the end of the paid period. Run enchant_usage_status to see how many calls you used.

How do I subscribe or cancel?

Ask the AI to run enchant_upgrade and choose Pro or Pro+, billed monthly or yearly: it returns a Stripe Checkout link. If you already have Pro, ask to change it to Pro+. After you confirm, your existing subscription changes in place, keeps its billing interval and charges the price difference for the rest of the period immediately. To cancel, run enchant_cancel_subscription. Your paid plan continues to the end of the paid period.

What if a Enchant tool that I need is missing?

Tell the AI what you wanted to do. It can send the request with enchant_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.

Which AI clients can I use?

Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.

This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.

Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.

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