Deskpro MCP server

Search tickets, people, organizations and KB articles in Deskpro, and create tickets and replies. Hosted by usefulapi: connect it to Claude, ChatGPT, Cursor or any MCP client.

Connect Deskpro50 free tool calls a month

What can I ask?

Turn on the Deskpro connector, then ask in plain words. The AI picks the tools.

Which support tickets are still open and who is assigned to each?
Show me the full conversation on my oldest open ticket.
How many tickets has Acme Ltd raised, and what are they about?
Add an internal note to my latest ticket saying I called the customer.

What you can do with Deskpro in Claude and ChatGPT

For support agents and helpdesk managers who handle tickets in Deskpro.

List open tickets and who they are assigned to

The AI lists tickets filtered by status, agent, requester, organization, department or labels, so you see what is open and who owns each ticket.

Read the full conversation of a ticket

The AI opens a ticket and lists its messages, with replies, agent notes, authors and dates, then summarizes the issue and what was done.

Review the ticket history of a person or organization

The AI finds a person or an organization and lists their tickets, so you see how many were raised and what they are about.

Search the helpdesk and read knowledgebase articles

The AI searches across tickets, people, organizations, articles and more, then opens a knowledgebase article to read its content.

Open a ticket or change an existing one

The AI opens a ticket for a requester with a first message, or changes a ticket's status, agent, department, urgency or labels.

Changes data

Add an internal note or reply to a ticket

The AI adds an internal agent note to a ticket, or sends a reply that the helpdesk emails to the requester.

Changes data

How do I connect Deskpro?

Before you connect

The login page asks for your Helpdesk URL and Deskpro API key.

Helpdesk URL: your Deskpro Cloud subdomain (acme for acme.deskpro.com) or your helpdesk's https address (custom domain or self-hosted). API key: a helpdesk admin creates it in Deskpro → Admin → Apps & Integrations → API Keys; paste the full <id>:<code> value. The key acts with the permissions of the agent it is bound to. It is used only to call your helpdesk on your behalf and to derive a private account id; it is never shown to anyone.

Claude claude.ai · Desktop

Open Customize → Connectors, then click + Add → Add custom connector.
Enter the name Deskpro and this URL, then click Add:
https://deskpro.usefulapi.io/mcp
Claude opens the login page: enter your Helpdesk URL and Deskpro API key.
In a chat, click + → Connectors and turn on Deskpro.

Team and Enterprise: an Owner adds the connector for the organization first.

ChatGPT chatgpt.com

Open Plugins, click +, then Add custom MCP server.
Enter the name Deskpro and this URL, choose OAuth as the authentication, confirm the warning and create it:
https://deskpro.usefulapi.io/mcp
ChatGPT opens the login page: enter your Helpdesk URL and Deskpro API key.
In Plugins, install Deskpro, then choose it in a chat.

No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.

Claude Code

Run this command, then run /mcp in Claude Code to log in:

claude mcp add --transport http deskpro https://deskpro.usefulapi.io/mcp

Cursor

Add to Cursor or add this to ~/.cursor/mcp.json:

{
  "mcpServers": {
    "deskpro": {
      "url": "https://deskpro.usefulapi.io/mcp"
    }
  }
}

VS Code

Add to VS Code or add this to .vscode/mcp.json:

{
  "servers": {
    "deskpro": {
      "type": "http",
      "url": "https://deskpro.usefulapi.io/mcp"
    }
  }
}

Codex

Run these commands. The second one opens the login page:

codex mcp add deskpro --url https://deskpro.usefulapi.io/mcp

codex mcp login deskpro

Other clients

Windsurf, Cline, Zed and other MCP clients: add this URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser.

https://deskpro.usefulapi.io/mcp

Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Helpdesk URL and Deskpro API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.

Pricing

Plan	Price	Limit
Free	$0	50 tool calls / month
Proper user	$9/mo · $90/yr	10,000 tool calls / month
Pro+per user	$39/mo · $390/yr	100,000 tool calls / month

Each paid plan covers this Deskpro server only. Ask your AI to run deskpro_upgrade and choose Pro or Pro+, billed monthly or yearly (it returns a Stripe Checkout link). If you already have Pro, ask to change it to Pro+. The change requires your confirmation, keeps your billing interval and charges the price difference for the rest of the period immediately. Cancel any time with deskpro_cancel_subscription: your paid plan continues to the end of the paid period, with no refund for the current period, and asking to resume the same plan with deskpro_upgrade before then undoes the cancel. Or write to support@usefulapi.io.

Tools 24

Show all 24 tools (the AI picks them for you)

Read only · 16

Get the authenticated agentdeskpro_get_me
Return who the API key acts as — the auth method, the bound person id and their profile. A cheap way to confirm the helpdesk URL and key are right.
List ticketsdeskpro_list_tickets
List tickets, filtered by status, assigned agent, requester, organization, department or labels, and sorted. Returns ticket objects (id, ref, subject, ticket_status, agent, person, department, urgency, labels, dates) plus pagination meta.
Get one ticketdeskpro_get_ticket
Fetch a single ticket by id, with its subject, status, assignment, requester, labels, custom fields, SLA state and timing. A merged ticket redirects to the ticket it was merged into.
List a ticket's messagesdeskpro_list_ticket_messages
List the conversation on one ticket — every reply and agent note, with its author, date, is_agent_note flag and HTML body.
List peopledeskpro_list_people
List people (end users and agents), searchable by name and filterable by email, organization or agent flag.
Get one persondeskpro_get_person
Fetch a single person by id — name, emails, phone numbers, organization, labels, custom fields and ticket count.
List a person's ticketsdeskpro_list_person_tickets
List the tickets raised by one person — their support history.
List organizationsdeskpro_list_organizations
List customer organizations, filterable by name or labels.
Get one organizationdeskpro_get_organization
Fetch a single organization by id — name, summary, email domains, labels, custom fields and ticket count.
List an organization's ticketsdeskpro_list_organization_tickets
List the tickets belonging to one organization.
List knowledgebase articlesdeskpro_list_articles
List knowledgebase articles, filterable by category, status and author.
Get one articledeskpro_get_article
Fetch a single knowledgebase article by id — title, content, status, categories and labels.
List ticket departmentsdeskpro_list_departments
List the ticket departments (id, title, parent, whether tickets/chat are enabled) — needed to route a new ticket.
List agentsdeskpro_list_agents
List the helpdesk's agents (id, name, email, online state) — needed to assign a ticket.
List ticket statusesdeskpro_list_ticket_statuses
List the ticket statuses and custom sub-statuses (status_type, status_code, title) configured on the helpdesk.
Search the helpdeskdeskpro_search
Quick search across tickets, people, organizations, articles, news, downloads, community topics and chats; results are grouped by type.

Changes data · 4

Create a ticketdeskpro_create_ticket
Open a new ticket for a requester (by person id, or by email — Deskpro creates the person if the email is new) with a first message. Depending on the helpdesk's triggers this may email the requester. Returns the created ticket.
Update a ticketdeskpro_update_ticket
Change a ticket's subject, status, assignment, department, organization, urgency, hold state or labels. Only the fields you pass are sent. Reversible by updating again. Cannot set the hidden (deleted/spam) status.
Reply to a ticket or add a notedeskpro_add_ticket_message
Add a message to a ticket as the key's agent. With is_note=true it is an internal agent note (not shown to the requester); with is_note=false it is a REPLY that the helpdesk emails to the requester — that cannot be unsent.
Create an organizationdeskpro_create_organization
Create a customer organization. Email domains auto-associate people with matching addresses.

Your usefulapi plan · 4

Usage status (free-tier meter)deskpro_usage_status
Report the caller's current usage: the plan, calls used this month, the limit of the plan (the free monthly cap or the Pro fair use limit), remaining, and whether the limit is reached. Read-only; does not count against the meter.
Request a missing featuredeskpro_request_feature
Tell usefulapi that the user needs something the Deskpro tools cannot do yet (a missing tool, field or filter). Call it only when the user asks for something none of the tools can do, and tell the user that you send the request. Do not call it for errors or for normal requests. Do not include personal data, credentials or customer records. Stored with the product name and the client type (for example Claude or Cursor), without the user's account. At most 5 requests per day. Does not count against the meter.
Upgrade to Pro or Pro+deskpro_upgrade
Get a paid plan for Deskpro (the free tier caps monthly usage). Pro: 10,000 tool calls a month, for normal use — plan "monthly" ($9/month) or "yearly" ($90/year, 2 months free). Pro+: 100,000 tool calls a month, for automations and heavy use — plan "plus" ($39/month) or "plus_yearly" ($390/year). Without a plan it returns both Pro and Pro+, each with a payment link, for the user to choose; with a plan, one link. An existing Pro subscription changes to Pro+ in place: call without confirm first, as the reply states the exact charge for this account (the price difference for the rest of the period, or in a free Pro trial the full Pro+ price, as the trial ends); then call with confirm: true. Cancel any time: the plan then runs to the end of the paid period, so it also suits a one-time job. A link opens Stripe Checkout in the browser; after payment the account upgrades automatically. Does not count against the meter.
Cancel the Pro subscriptiondeskpro_cancel_subscription
Cancel the caller's Deskpro Pro subscription at the end of the paid period (no refund for the current period; Pro continues until then, then the free tier applies). Requires confirm: true. Run deskpro_upgrade later to undo the cancel before the period ends. Does not count against the meter.

FAQ

What can I do with Deskpro in Claude or ChatGPT?

List open tickets and who they are assigned to. Read the full conversation of a ticket. Review the ticket history of a person or organization. Search the helpdesk and read knowledgebase articles. Open a ticket or change an existing one. Add an internal note or reply to a ticket. See what you can do for the details.

Is this an official Deskpro product?

No. usefulapi is an independent service. It is not affiliated with or endorsed by Deskpro. The server calls the Deskpro API with your own Deskpro access, so it sees only the data that your account can see.

Can I connect Deskpro to Claude or ChatGPT?

Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.

What do I need to connect?

The login page asks for your Helpdesk URL and Deskpro API key. See Before you connect for where to find them.

Do I put my Deskpro key or an Authorization header in the client config?

No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Helpdesk URL and Deskpro API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.

How do you keep my Deskpro credentials?

The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Deskpro API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Deskpro.

Can the AI change my Deskpro data?

Yes, if you approve it. 4 of the 20 Deskpro tools can create or change data. The other 16 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.

What does it cost?

The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with 10,000 tool calls / month. Pro+ costs $39/mo or $390/yr, with 100,000 tool calls / month. Each subscription covers this Deskpro server only. Cancel any time: your paid plan then runs to the end of the paid period. Run deskpro_usage_status to see how many calls you used.

How do I subscribe or cancel?

Ask the AI to run deskpro_upgrade and choose Pro or Pro+, billed monthly or yearly: it returns a Stripe Checkout link. If you already have Pro, ask to change it to Pro+. After you confirm, your existing subscription changes in place, keeps its billing interval and charges the price difference for the rest of the period immediately. To cancel, run deskpro_cancel_subscription. Your paid plan continues to the end of the paid period.

What if a Deskpro tool that I need is missing?

Tell the AI what you wanted to do. It can send the request with deskpro_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.

Which AI clients can I use?

Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.

This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.

Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.

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