eDesk MCP server

Work with eDesk support tickets, replies, internal notes, contacts and sales orders. Hosted by usefulapi: connect it to Claude, ChatGPT, Cursor or any MCP client.

Connect eDesk50 free tool calls a month

What can I ask?

Turn on the eDesk connector, then ask in plain words. The AI picks the tools.

List open support tickets and the owner assigned to each one.
What are the latest tickets from my marketplace channels about?
Find the order for customer Jane Smith and tell me its tracking code.
Add an internal note on Jane Smith's latest ticket saying the refund was approved.

What you can do with eDesk in Claude and ChatGPT

For online sellers whose support team answers marketplace customers in eDesk.

List open tickets and who owns them

The AI lists tickets filtered by status, type, channel or owner, with subject, contact and tags. You see what needs an answer.

Read the messages and notes of a ticket

The AI reads a ticket and each of its messages and internal notes, with direction and author, and sums up the case.

Find a customer's order and tracking code

The AI finds a contact by name, email or phone, then lists their sales orders with items, amounts, addresses and tracking codes.

Send a reply on a ticket

The AI sends a reply on a ticket, optionally using a saved template. It cannot be recalled once queued, and the recipients follow the channel's default setting.

Changes data

Add an internal note to a ticket or an order

The AI adds a note for the team to a ticket or to a sales order. It is never sent to the customer.

Changes data

Change a ticket's status, owner or tags

The AI reads a ticket first, then changes its status, assignee, tags or subject. Nothing is sent to the customer.

Changes data

How do I connect eDesk?

Before you connect

The login page asks for your eDesk API token.

Create it at dashboard.edesk.com/api-token. The eDesk API is part of the Enterprise plan. The token acts with the permissions of the user who created it. Your token is used only to call the eDesk API on your behalf; it is never shown to anyone.

Claude claude.ai · Desktop

Open Customize → Connectors, then click + Add → Add custom connector.
Enter the name eDesk and this URL, then click Add:
https://edesk.usefulapi.io/mcp
Claude opens the login page: enter your eDesk API token.
In a chat, click + → Connectors and turn on eDesk.

Team and Enterprise: an Owner adds the connector for the organization first.

ChatGPT chatgpt.com

Open Plugins, click +, then Add custom MCP server.
Enter the name eDesk and this URL, choose OAuth as the authentication, confirm the warning and create it:
https://edesk.usefulapi.io/mcp
ChatGPT opens the login page: enter your eDesk API token.
In Plugins, install eDesk, then choose it in a chat.

No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.

Claude Code

Run this command, then run /mcp in Claude Code to log in:

claude mcp add --transport http edesk https://edesk.usefulapi.io/mcp

Cursor

Add to Cursor or add this to ~/.cursor/mcp.json:

{
  "mcpServers": {
    "edesk": {
      "url": "https://edesk.usefulapi.io/mcp"
    }
  }
}

VS Code

Add to VS Code or add this to .vscode/mcp.json:

{
  "servers": {
    "edesk": {
      "type": "http",
      "url": "https://edesk.usefulapi.io/mcp"
    }
  }
}

Codex

Run these commands. The second one opens the login page:

codex mcp add edesk --url https://edesk.usefulapi.io/mcp

codex mcp login edesk

Other clients

Windsurf, Cline, Zed and other MCP clients: add this URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser.

https://edesk.usefulapi.io/mcp

Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your eDesk API token. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.

Pricing

Plan	Price	Limit
Free	$0	50 tool calls / month
Proper user	$9/mo · $90/yr	10,000 tool calls / month
Pro+per user	$39/mo · $390/yr	100,000 tool calls / month

Each paid plan covers this eDesk server only. Ask your AI to run edesk_upgrade and choose Pro or Pro+, billed monthly or yearly (it returns a Stripe Checkout link). If you already have Pro, ask to change it to Pro+. The change requires your confirmation, keeps your billing interval and charges the price difference for the rest of the period immediately. Cancel any time with edesk_cancel_subscription: your paid plan continues to the end of the paid period, with no refund for the current period, and asking to resume the same plan with edesk_upgrade before then undoes the cancel. Or write to support@usefulapi.io.

Tools 22

Show all 22 tools (the AI picks them for you)

Read only · 14

Who am Iedesk_whoami
The eDesk user the API token belongs to: id, name, email, username, role and active flag.
List users (agents)edesk_list_users
List the eDesk users (support agents) with id, name, email, username, role and active flag. Use the ids as ticket owners.
List channelsedesk_list_channels
List the sales channels connected to eDesk (Amazon, eBay, Shopify, email, ...) with id, type, name, country and currency. Use the ids to filter tickets and orders.
List tag groupsedesk_list_tag_groups
List the tag groups that organize ticket tags.
List tagsedesk_list_tags
List ticket tags with id, name, color, active flag and tag group id. Use the ids in edesk_update_ticket (tag_ids).
List reply templatesedesk_list_templates
List saved reply templates (id, name, subject, body text, channels, usage).
Get reply templateedesk_get_template
One reply template by id.
List ticketsedesk_list_tickets
List support tickets from all channels with subject, type, status, channel, owner, contact, linked sales order id, tag ids, message ids, reply count and AI classification. Filter by status, type, channel, contact, owner, sales order, seller (marketplace) order id and last-updated date.
Get ticketedesk_get_ticket
One ticket by id with its status, owner, tags, custom fields, linked sales order and the ids of its messages (read each with edesk_get_message).
Get messageedesk_get_message
One ticket message or internal note by id (from a ticket's message ids): body, direction, type (Message or Note), author and attachments.
List contactsedesk_list_contacts
Search the contacts (customers) of the helpdesk by free text, email, name, phone number or consumer id. Returns id, channel, full name, email and phone.
List sales ordersedesk_list_sales_orders
List the marketplace/store orders that eDesk holds, with status, items, amounts, addresses, tracking codes and the linked ticket id. Filter by status, channel, contact, marketplace order id, id range and created/updated dates.
Get sales orderedesk_get_sales_order
One sales order by id with items, amounts, ship-to and bill-to addresses, tracking codes, delivery dates, the linked ticket id and order note ids.
List order notesedesk_list_order_notes
List the internal notes attached to sales orders (id, sales order id, author, text, attachments).

Changes data · 4

Update ticketedesk_update_ticket
WRITE: change a ticket's status, owner (assignee), tags or subject. Only the fields you pass are sent. tag_ids is sent as given: read the ticket first (tags_ids) and include the tags to keep. Nothing is sent to the customer.
Add internal ticket noteedesk_add_ticket_note
WRITE: add an internal note to a ticket. The note is for the team only and is never sent to the customer. POST /messages with type Note.
Reply to customeredesk_reply_to_ticket
WRITE, CUSTOMER-VISIBLE: send a reply on a ticket. eDesk queues it for delivery to the marketplace or email channel, so it cannot be recalled once queued. The audience is the channel's default: on a Mirakl channel it is the channel's "Default messages recipients" setting (customer, operator or both), and this API cannot choose recipients (use the eDesk reply box when they matter). Only call this when the user has approved the exact text and audience. If the call fails in transit, the reply may still be queued: check the ticket before retrying. Use edesk_add_ticket_note for an internal note. POST /messages with type Message.
Add order noteedesk_add_order_note
WRITE: add an internal note to a sales order (never sent to the customer).

Your usefulapi plan · 4

Usage status (free-tier meter)edesk_usage_status
Report the caller's current usage: the plan, calls used this month, the limit of the plan (the free monthly cap or the Pro fair use limit), remaining, and whether the limit is reached. Read-only; does not count against the meter.
Request a missing featureedesk_request_feature
Tell usefulapi that the user needs something the eDesk tools cannot do yet (a missing tool, field or filter). Call it only when the user asks for something none of the tools can do, and tell the user that you send the request. Do not call it for errors or for normal requests. Do not include personal data, credentials or customer records. Stored with the product name and the client type (for example Claude or Cursor), without the user's account. At most 5 requests per day. Does not count against the meter.
Upgrade to Pro or Pro+edesk_upgrade
Get a paid plan for eDesk (the free tier caps monthly usage). Pro: 10,000 tool calls a month, for normal use — plan "monthly" ($9/month) or "yearly" ($90/year, 2 months free). Pro+: 100,000 tool calls a month, for automations and heavy use — plan "plus" ($39/month) or "plus_yearly" ($390/year). Without a plan it returns both Pro and Pro+, each with a payment link, for the user to choose; with a plan, one link. An existing Pro subscription changes to Pro+ in place: call without confirm first, as the reply states the exact charge for this account (the price difference for the rest of the period, or in a free Pro trial the full Pro+ price, as the trial ends); then call with confirm: true. Cancel any time: the plan then runs to the end of the paid period, so it also suits a one-time job. A link opens Stripe Checkout in the browser; after payment the account upgrades automatically. Does not count against the meter.
Cancel the Pro subscriptionedesk_cancel_subscription
Cancel the caller's eDesk Pro subscription at the end of the paid period (no refund for the current period; Pro continues until then, then the free tier applies). Requires confirm: true. Run edesk_upgrade later to undo the cancel before the period ends. Does not count against the meter.

FAQ

What can I do with eDesk in Claude or ChatGPT?

List open tickets and who owns them. Read the messages and notes of a ticket. Find a customer's order and tracking code. Send a reply on a ticket. Add an internal note to a ticket or an order. Change a ticket's status, owner or tags. See what you can do for the details.

Is this an official eDesk product?

No. usefulapi is an independent service. It is not affiliated with or endorsed by eDesk. The server calls the eDesk API with your own eDesk access, so it sees only the data that your account can see.

Can I connect eDesk to Claude or ChatGPT?

Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.

What do I need to connect?

The login page asks for your eDesk API token. See Before you connect for where to find it.

Do I put my eDesk key or an Authorization header in the client config?

No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your eDesk API token. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.

How do you keep my eDesk credentials?

The login stores them encrypted in the authorization grant of your connection. The server uses them to call the eDesk API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in eDesk.

Can the AI change my eDesk data?

Yes, if you approve it. 4 of the 18 eDesk tools can create or change data. The other 14 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.

What does it cost?

The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with 10,000 tool calls / month. Pro+ costs $39/mo or $390/yr, with 100,000 tool calls / month. Each subscription covers this eDesk server only. Cancel any time: your paid plan then runs to the end of the paid period. Run edesk_usage_status to see how many calls you used.

How do I subscribe or cancel?

Ask the AI to run edesk_upgrade and choose Pro or Pro+, billed monthly or yearly: it returns a Stripe Checkout link. If you already have Pro, ask to change it to Pro+. After you confirm, your existing subscription changes in place, keeps its billing interval and charges the price difference for the rest of the period immediately. To cancel, run edesk_cancel_subscription. Your paid plan continues to the end of the paid period.

What if a eDesk tool that I need is missing?

Tell the AI what you wanted to do. It can send the request with edesk_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.

Which AI clients can I use?

Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.

This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.

Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.

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