Helpwise MCP server

Read Helpwise conversations, contacts, tags and reports; note, tag, assign, close; send one email. Hosted by usefulapi: connect it to Claude, ChatGPT, Cursor or any MCP client.

Connect Helpwise50 free tool calls a month

What can I ask?

Turn on the Helpwise connector, then ask in plain words. The AI picks the tools.

How many conversations did we receive and close last week?
Show the newest conversations and whether each is open or closed.
Find the contact Jane Smith and her recent conversations.
Show the messages and internal notes in my newest support conversation.

What you can do with Helpwise in Claude and ChatGPT

For support teams who work shared inboxes in Helpwise.

Review open conversations in an inbox

The AI lists conversations of an inbox by folder with subject, tags, assignee and flags, and opens one to read its messages and notes.

Look up, add or update a contact

The AI searches contacts by name, email or phone and reads one with company, custom fields and recent conversations. It can create a contact or change its fields.

Changes data

Check team performance and tag reports

The AI reads new and closed conversations, response and resolution times, CSAT and per-agent figures for a date range, and conversations per tag for one inbox.

Tag, assign, close or reopen conversations

The AI applies tags, assigns conversations to a team member, closes up to 25 conversations or moves them back to the inbox. Nothing is sent to customers.

Changes data

Add an internal note to a conversation

The AI adds a note that only your team sees, for example a summary of a long thread or a hand-over remark.

Changes data

Send an email from an inbox

The AI sends one email from a Helpwise inbox to up to 10 recipients. It starts a new message and cannot be recalled.

Changes data

How do I connect Helpwise?

Before you connect

The login page asks for your Helpwise API key and Helpwise API secret.

Find both in Helpwise under Settings → Integrations → API (the API needs a plan that includes API access, Premium and up). Your key and secret are used only to call the Helpwise API on your behalf; they are never shown to anyone.

Claude claude.ai · Desktop

Open Customize → Connectors, then click + Add → Add custom connector.
Enter the name Helpwise and this URL, then click Add:
https://helpwise.usefulapi.io/mcp
Claude opens the login page: enter your Helpwise API key and Helpwise API secret.
In a chat, click + → Connectors and turn on Helpwise.

Team and Enterprise: an Owner adds the connector for the organization first.

ChatGPT chatgpt.com

Open Plugins, click +, then Add custom MCP server.
Enter the name Helpwise and this URL, choose OAuth as the authentication, confirm the warning and create it:
https://helpwise.usefulapi.io/mcp
ChatGPT opens the login page: enter your Helpwise API key and Helpwise API secret.
In Plugins, install Helpwise, then choose it in a chat.

No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.

Claude Code

Run this command, then run /mcp in Claude Code to log in:

claude mcp add --transport http helpwise https://helpwise.usefulapi.io/mcp

Cursor

Add to Cursor or add this to ~/.cursor/mcp.json:

{
  "mcpServers": {
    "helpwise": {
      "url": "https://helpwise.usefulapi.io/mcp"
    }
  }
}

VS Code

Add to VS Code or add this to .vscode/mcp.json:

{
  "servers": {
    "helpwise": {
      "type": "http",
      "url": "https://helpwise.usefulapi.io/mcp"
    }
  }
}

Codex

Run these commands. The second one opens the login page:

codex mcp add helpwise --url https://helpwise.usefulapi.io/mcp

codex mcp login helpwise

Other clients

Windsurf, Cline, Zed and other MCP clients: add this URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser.

https://helpwise.usefulapi.io/mcp

Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Helpwise API key and Helpwise API secret. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.

Pricing

Plan	Price	Limit
Free	$0	50 tool calls / month
Proper user	$9/mo · $90/yr	10,000 tool calls / month
Pro+per user	$39/mo · $390/yr	100,000 tool calls / month

Each paid plan covers this Helpwise server only. Ask your AI to run helpwise_upgrade and choose Pro or Pro+, billed monthly or yearly (it returns a Stripe Checkout link). If you already have Pro, ask to change it to Pro+. The change requires your confirmation, keeps your billing interval and charges the price difference for the rest of the period immediately. Cancel any time with helpwise_cancel_subscription: your paid plan continues to the end of the paid period, with no refund for the current period, and asking to resume the same plan with helpwise_upgrade before then undoes the cancel. Or write to support@usefulapi.io.

Tools 25

Show all 25 tools (the AI picks them for you)

Read only · 12

List conversationshelpwise_list_conversations
List conversations (threads) of one or more inboxes, newest first, with subject, snippet, tags, assignee, read/starred/closed flags and contact. Pick the folder with `folder` (default: all). Page with `next_page_token`. Inbox ids come from helpwise_list_inboxes.
Get conversationhelpwise_get_conversation
One conversation with its messages, notes, drafts, assignment and contacts. Page long conversations with `page_token` from the previous reply.
List contactshelpwise_list_contacts
List contacts (name, company, job title, emails, phones, id). Page with limit and offset.
Search contactshelpwise_search_contacts
Search contacts by a name, email or phone term. Page with limit and offset.
Get contacthelpwise_get_contact
One contact with emails, phones, company, custom fields and recent conversations.
List tagshelpwise_list_tags
All tags (id, name, colour, parent, inbox). Use the ids with helpwise_apply_tags.
Get taghelpwise_get_tag
One tag by id.
Overall reporthelpwise_get_report
Overall and team-performance report for a date range: new/closed/assigned conversations (with change vs the previous period), inbound/outbound messages per day, busiest hour/day, average first response, response and resolution time, CSAT and per-agent performance. Optional inbox and tag filters.
Tags reporthelpwise_get_tags_report
Per-tag report for one inbox and a date range: conversations per tag (and share), open conversations, average response, first-response and resolution time.
List inboxeshelpwise_list_inboxes
List the account's inboxes (mailboxes) with id, name, address and type. Use the ids in the other tools. POST /mailboxes/list (V0).
List usershelpwise_list_users
List the team members (agents) with access to an inbox: id, name, email. Use the ids with helpwise_assign_conversation. POST /users/list (V0).
Get current userhelpwise_get_current_user
The Helpwise user the API key belongs to (name, email, id). POST /users/me (V0).

Changes data · 9

Create contacthelpwise_create_contact
WRITE: create a new contact in Helpwise (name, company, job title, emails, phones, custom fields). Nothing is sent to the person. Creating the same email twice may create a duplicate.
Update contacthelpwise_update_contact
WRITE: change a contact's name, company, job title, emails, phones or custom fields. Helpwise updates with PUT, so this tool first reads the contact and sends the current values together with your changes; a list you pass (emails, phones, custom_fields) REPLACES the old list. Nothing is sent to the person.
Add notehelpwise_add_note
WRITE: add an internal note to a conversation. Visible to your Helpwise team only; it is not sent to the customer. Notes cannot be deleted through this API. POST /notes/add (V0).
Assign conversationhelpwise_assign_conversation
WRITE: assign a conversation to a team member (user id from helpwise_list_users), or pass assigned_to 0 to unassign it. The assignee may be notified by Helpwise. POST /threads/assign (V0).
Close conversationshelpwise_close_conversations
WRITE: close up to 25 conversations (mark them done). They can be reopened with helpwise_reopen_conversations. Nothing is sent to customers.
Reopen conversationshelpwise_reopen_conversations
WRITE: move up to 25 conversations back to the inbox (reopen closed ones). Nothing is sent to customers.
Apply tagshelpwise_apply_tags
WRITE: apply existing tags (ids from helpwise_list_tags) to up to 25 conversations. Tags can drive Helpwise automations. Applying a tag already present changes nothing.
Remove tags from conversationshelpwise_remove_tags
WRITE: take tags off up to 25 conversations. The tags themselves are not deleted.
Send emailhelpwise_send_email
WRITE: SEND A REAL EMAIL from a Helpwise inbox to the given customer address(es). Irreversible; once sent it cannot be recalled. At most 10 recipients in total (to + cc), one message per call; never use it for lists or campaigns. This starts a new message (it is not a reply on an existing conversation). The body is plain text (blank line = new paragraph); it is sent as HTML. POST /emails/send_mail (V0).

Your usefulapi plan · 4

Usage status (free-tier meter)helpwise_usage_status
Report the caller's current usage: the plan, calls used this month, the limit of the plan (the free monthly cap or the Pro fair use limit), remaining, and whether the limit is reached. Read-only; does not count against the meter.
Request a missing featurehelpwise_request_feature
Tell usefulapi that the user needs something the Helpwise tools cannot do yet (a missing tool, field or filter). Call it only when the user asks for something none of the tools can do, and tell the user that you send the request. Do not call it for errors or for normal requests. Do not include personal data, credentials or customer records. Stored with the product name and the client type (for example Claude or Cursor), without the user's account. At most 5 requests per day. Does not count against the meter.
Upgrade to Pro or Pro+helpwise_upgrade
Get a paid plan for Helpwise (the free tier caps monthly usage). Pro: 10,000 tool calls a month, for normal use — plan "monthly" ($9/month) or "yearly" ($90/year, 2 months free). Pro+: 100,000 tool calls a month, for automations and heavy use — plan "plus" ($39/month) or "plus_yearly" ($390/year). Without a plan it returns both Pro and Pro+, each with a payment link, for the user to choose; with a plan, one link. An existing Pro subscription changes to Pro+ in place: call without confirm first, as the reply states the exact charge for this account (the price difference for the rest of the period, or in a free Pro trial the full Pro+ price, as the trial ends); then call with confirm: true. Cancel any time: the plan then runs to the end of the paid period, so it also suits a one-time job. A link opens Stripe Checkout in the browser; after payment the account upgrades automatically. Does not count against the meter.
Cancel the Pro subscriptionhelpwise_cancel_subscription
Cancel the caller's Helpwise Pro subscription at the end of the paid period (no refund for the current period; Pro continues until then, then the free tier applies). Requires confirm: true. Run helpwise_upgrade later to undo the cancel before the period ends. Does not count against the meter.

FAQ

What can I do with Helpwise in Claude or ChatGPT?

Review open conversations in an inbox. Look up, add or update a contact. Check team performance and tag reports. Tag, assign, close or reopen conversations. Add an internal note to a conversation. Send an email from an inbox. See what you can do for the details.

Is this an official Helpwise product?

No. usefulapi is an independent service. It is not affiliated with or endorsed by Helpwise. The server calls the Helpwise API with your own Helpwise access, so it sees only the data that your account can see.

Can I connect Helpwise to Claude or ChatGPT?

Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.

What do I need to connect?

The login page asks for your Helpwise API key and Helpwise API secret. See Before you connect for where to find them.

Do I put my Helpwise key or an Authorization header in the client config?

No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Helpwise API key and Helpwise API secret. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.

How do you keep my Helpwise credentials?

The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Helpwise API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Helpwise.

Can the AI change my Helpwise data?

Yes, if you approve it. 9 of the 21 Helpwise tools can create or change data. The other 12 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.

What does it cost?

The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with 10,000 tool calls / month. Pro+ costs $39/mo or $390/yr, with 100,000 tool calls / month. Each subscription covers this Helpwise server only. Cancel any time: your paid plan then runs to the end of the paid period. Run helpwise_usage_status to see how many calls you used.

How do I subscribe or cancel?

Ask the AI to run helpwise_upgrade and choose Pro or Pro+, billed monthly or yearly: it returns a Stripe Checkout link. If you already have Pro, ask to change it to Pro+. After you confirm, your existing subscription changes in place, keeps its billing interval and charges the price difference for the rest of the period immediately. To cancel, run helpwise_cancel_subscription. Your paid plan continues to the end of the paid period.

What if a Helpwise tool that I need is missing?

Tell the AI what you wanted to do. It can send the request with helpwise_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.

Which AI clients can I use?

Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.

This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.

Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.

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